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Returns Policy

We hope you will be delighted with your purchases and the customer service you have received. If - however - you are not you may return your purchases to us.

Returns Policy

You may return items to us within 28 days of receiving them whereupon we will be happy to exchange them or provide you with a refund, minus postage costs.

If the product you received is not of satisfactory quality or is not fit for purpose, you may cancel your order within 28 days, and we will refund the full cost of your order including return postage.

Items remain your responsibility until they reach us, so we recommend for your protection that you use a delivery service that insures you against the full value of the items and provides a proof of delivery.

Any returned item must be in its original, saleable condition*.

 

Christmas 2017 Returns Policy

Over the festive period, we understand you might need a little longer to return your items. Any items purchased online or instore from Monday 16th November can be exchanged up until 7th January 2017

If you are not entirely happy with your purchase you can return for a full refund to the original payment within 28 days of purchase.

 

The Returns Process:

1. Please contact us by email on info@hogarth-design.com or via phone on 01750 23920 or in writing at the address below to let us know that you want to cancel an order and the reasons for cancellation. Please have your Name, Address, Order Number and Order Details to hand.

2. We will issue you with a returns reference which we’d ask you to include when you return the items.

3. You have the option to cancel the order or exchange the items for an alternative HOGARTH product - please let us know which you’d like.

4. Any costs incurred in returning the item are your responsibility, unless the product is faulty or is not fit for purpose. We cannot accept any responsibility for returned items until a member of the HOGARTH team has signed for the delivery.

Please Return Goods To:

HOGARTH
Unit 4
 Tweed Mill

Dunsdale Road
Selkirk

TD7 5DZ

Please include a copy of your original invoice, a note explaining additional 
requirements, your email address and your phone number.

* When trying on items, please make sure you’re not wearing any perfume, aftershave or deodorant that may scent or mark. We won’t be able to accept any products for return if there is any evidence this is the case.