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Privacy Policy

Welcome to Hogarth’s Privacy & Cookies Policy.

Hogarth respects your privacy and is committed to protecting your personal data.   



1. About us and our Privacy Policy

In this Policy when we use the words ‘we’, ‘us’ or ‘our(s) we are refereeing to Murray Hogarth Company Limited trading as Hogarth, a company registered in Scotland, company number SC197536, who are data controllers. Our address is Murray Hogarth Company Limited, 6 Tweed Mill, Dunsdale Road, Selkirk, TD7 5DZ. For other ways to contact us please see our details here.

We take your private very seriously. The sections below make up our privacy policy. 

This privacy policy tells you how Murray Hogarth Company LTD uses your personal data when you visit our website, interact with us, and buy our goods. It also tells you about your privacy rights and how the law protects you.

It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data. 

This privacy policy was last updated on May 2018 and historic versions can be obtained by contacting us. Any changes we make to our privacy policy in the future will be posted on this page. 

If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this privacy policy. See “How do I contact you about privacy” below.


2. How do I contact you about privacy?

If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us at info@hogarth-design.com or write to us with your letter addressed to: FAO: Data Protection, Murray Hogarth Company Limited, 6 Tweed Mill, Dunsdale Road, Selkirk, TD7 5DZ .

If you need help about our products and services, or this website generally, please contact us here.


3. Why do we collect personal information?

On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes: 

- To allow us to handle your orders, deliver products and process your payments and refunds
- To let you know about your orders
- To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions)

If you do not provide the information we need for these purposes (which is identified by an asterisk) then we will not be able to process your purchase or competition entry.

On the basis that it is in our legitimate interests - specifically to improve the efficiency, effectiveness and profitability of our business -  we use your information for the following purposes:

- To update our records and generally maintain your account with us
- To keep a record of when and why you contact us and to keep your contact details up-to-date
- For our statistical or survey purposes – so we can improve our websites and their services to you
- To prevent or detect fraud or abuses of our sites. 
- To enable third parties, including social media companies, e-mail and internet service providers, to carry out technical, logistical or other functions on our behalf and to assess and improve the effectiveness of our marketing programs
- Understand your behaviour based on the information available to us and send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you
- So we can personalise your shopping experience on our website

Where we rely on our legitimate interests to process your data you have the right to object to us doing so, and unless we can demonstrate compelling legitimate grounds for processing the data for the relevant purpose, we will no longer do so. To object to processing on the grounds of legitimate interest if you have an account you can do so by logging into your account and following the links, or you can e-mail us at info@hogarth-design.com and stating the type of processing that you object to.

On the basis that you have consented we use your information for the following purposes:

- To send you e-mails to notify you of products or special offers that may be of interest to you

Where we rely on your consent you have the right to withdraw your consent at any time, for details on how to do this see the section entitled ‘How can I opt out from receiving marketing and newsletters?’ 

On the basis that it is necessary to comply with a legal obligation on us:

- To keep proper books and records of our transactions
- For the prevention of fraud and/or money laundering



4. What information do we collect about you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about our customers and visitors to the Hogarth website. This personal data falls into these categories:

- Identity Data: This includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
- Contact Data: This includes billing address, delivery address, email address and telephone numbers.
- Financial Data: This includes payment card details.
- Transaction Data: This includes details about payments to and from you and other details of products and services you have purchased from us.
- Profile Data: This includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics).
- Technical Data: This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage Data: This includes information about how you use our website and products.
- Tracking Data: This includes information we or others collect about you from cookies and similar tracking technologies
- Marketing and Communications Data: This includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. 

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.


5. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • - Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or social media.

This includes personal data you provide when you:

- sign up to receive our marketing email;
- make enquiries or request information be sent to you;
- create an account on our website;
- order our products or services;
- ask for marketing to be sent to you;
- engage with us on social media;
- enter a competition, promotion or survey;
- contact customer services; or
- leave comments or reviews on our products or services

  • - Automated technologies or interactions.

As you interact with us, including via the hogarth-design.com website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may also collect Tracking Data when you use our website, or when you click on one of our adverts (including those shown on third party websites).

  • - Third parties or publicly available sources. 

We may receive personal data about you from various types of third parties, including:

- Technical Data and/or Tracking Data from analytics providers, advertising networks and search information providers;
- Contact, Financial and Transaction Data from providers of payment and fraud prevention services;
- Identity and Contact Data from data partners; and
- Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites. We will only use your personal data when the law allows us to. See “How do we use your information” below. 


6. How do we use your information?

We use your information for the following:

- So we can personalise your shopping experience on our sites
- To assess the effectiveness of our marketing activities
- To allow us to handle your orders, deliver products and process your payments and refunds
- To let you know about your orders
- To update our records and generally maintain your account with us
- To keep a record of when and why you contact us and to keep your contact details up-to-date
- For statistical, analytical or survey purposes – so we can improve our websites and their services to you
- Identify the devices operating systems and applications you use to access our website
- To prevent or detect fraud or abuses of our sites. Also to enable third parties to carry out technical, logistical or other functions on our behalf
- To understand your behaviour (based on the information available to us) so that we can send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you
- If you consent, to notify you of products or special offers that may be of interest to you
- To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions)


7. How long do we keep your information for?

We will keep your information only for as long as is necessary for the purpose for which it was collected, however we may keep it longer if we are required to because of a legal obligation on us, for example: 

- Information relating to transactions may be kept for up to six years after the transaction has completed for accounting, auditing and taxation purposes.
- If you close your account or withdraw your consent to us using your information for direct marketing we may retain some of your information for up to 12 months after to deal with any disputes that may arise.

We may also keep information that has been anonymised so that you cannot be identified for longer periods for analysis and reporting purposes.


8. How can I opt-out from receiving marketing and newsletters?

If you sign up to our newsletter, or ask us to send it to you, we may keep you informed by email about our products and promotions or special offers that we think you’ll like.

You have the right to ask us not to process your personal information for marketing purposes, or to change your mind at any time. You can opt out by:

- Choosing not to sign up for our newsletter and other marketing offers when you create your account.
- Unsubscribing from our newsletters by following the link on the newsletter (every newsletter we send you will include a link to allow you to opt out)

You can unsubscribe from our newsletters at any time. You can also update your marketing permissions by clicking the ‘update permissions’ link at the bottom of every email we send you. We’ll try our best to process request promptly but it may take a few days for your opt-out or unsubscribe request to be changed.


9. How do we protect your information?

Our sites use up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our sites.

We have appropriate security measures in place in our physical facilities (6 Tweed Mill, Dunsdale Road, Selkirk, TD7 5DZ) to protect against the loss, misuse or alteration of information that we have collected from you via our website.


10. Do we disclose your information?

We may share personal data with the following categories third parties:

- Suppliers and service providers (such as technology service providers, payment processing and fraud prevention providers, and post and courier services)
- Auditors and professional advisers like bankers, lawyers, accountants and insurers
- Government, regulators and law enforcement.

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, consultants and business partners who provide delivery fulfilment and other eCommerce services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of relevant data protection laws.

We also share data with third parties connected to advertising, retargeting and analytics. Please see our Cookies Policy, including the cookie list, for more information about who those third parties are.

Your personal information and payment card details will be processed by Sage Pay Europe Limited for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by Sage Pay Europe Limited and your credit/debit card details are shared with Sage Pay Europe Limited and stored by Sage Pay Europe Limited. We will ensure that your personal information will be adequately protected as required by data protection law. Please visit their privacy policy.

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers). 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


11. What is the privacy policy of third party services?

Our sites may also contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these websites’ privacy policies before you submit any personal information to them.


12. Payment Information

We use third party payment processors Sage Pay Europe Limited and PayPal to process payments made for products and services via the Website. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information (which is only used by these payment processors for the purpose of performing fraud protection) is encrypted before being communicated to them. Your credit card details are communicated directly from your browser to these payment processors - we will never see your full Permanent Account Number (PAN). This means that the payment form is either off-site or displayed in a frame on the payment page.

For PayPal we only store the tokens required to identify the transaction with PayPal, issue refunds and identify transactions made using PayPal.


13. Your Legal Rights

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

- The right to be informed 

An obligation on us to inform you how we use your personal data (all details are disclosed within this privacy policy)

- The right of access 

You have the right to ask us to confirm if we are processing your data and information about what data we are processing, and why, where we got it from, how long we keep it for, who we pass it to (and if those recipients are outside the EEA the safeguards that are in place), and whether we use automated-decision making, the logic behind and consequences of such decision making. You are also entitled to a copy of the data about you that we are processing, if you are only looking for copies of specific information please let us know what this is so that we can respond quicker.

- The right to rectification

If information we have about you is inaccurate you have the right to have it corrected, if it is incomplete you have the right to have it completed, including by means of providing a supplementary statement.

- The right to erasure 

You have the right to have your personal information deleted if it is no longer necessary for us to have it, if we were processing it on the basis of your consent which you have withdrawn, if you have objected to us using our legitimate interests to process it and there are no overriding legitimate grounds not to do so, or we have processed it unlawfully (unless there’s an overriding legal reason we need to keep it)

- The right to restrict processing

You have the right to restrict our processing of your information if you believe that it is inaccurate or if you have objected to our processing it based on our legitimate interests, or if our processing is unlawful or we no longer need your information but you do.

- The right to data portability 

A right for you to ask us for a copy of your personal data in a common format

- The right to object 

A right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing)

- Rights in relation to automated decision making and profiling

A right you have for us to be transparent about any profiling we do, or any automated decision making.

- The right to lodge a complaint with our supervisory authority 

You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

These rights are subject to certain rules around when you can exercise them. Should you wish, you can find a lot more information on them, on the UK Information Commissioner’s Office website.

If you wish to exercise any of the rights set out above, please contact us (see ‘How to contact Murray Hogarth Company Limited About Privacy’).

When we speak to you, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


14. Keeping your information up to date

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by updating your account. Thank you.


15. Changes to this privacy policy

The General Data Protection Regulation is new and the ICO are still issuing guidance about how businesses should follow it. Based on this, you may see updates to our privacy policy over the coming months. Be sure to check in and have read every now and then. Thank you.


Cookies Policy

The sections below make up our cookies policy. By using our websites, you consent to cookies being used in accordance with this cookies policy. This policy also explains how you can opt out of the use of cookies on our websites.


1. What are cookies?

Cookies are small files that are downloaded onto your computer, mobile, or other device when you access certain websites. Cookies allow a website to recognise your device. They help your browser to navigate through the website by allowing you to sign in automatically and by remembering settings you selected during earlier visits (among other functions). Cookies don’t harm your computer or device.


2. How do we use cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


3. What type of cookies do we use?

We use both ‘persistent’ and ‘session’ cookies:

- Persistent cookies are stored by your browser and on your device until their set expiry date (unless you delete them first)
- Session cookies expire as soon as you close your web browser

We use some, or all, the following types of cookies on our sites:

- Strictly Necessary Cookies: These are essential cookies. They’re used to carry out requests you make when you use our sites – for example, remembering information provided by you, such as the items you’ve put in your shopping bag. If you choose to opt out of getting these cookies, then won’t be able to use our sites properly. You’ll still be able to browse, but you won’t be able to put anything in your shopping bag or buy it.
- Performance Cookies: These cookies allow us to collect data about the way you’ve used our websites, so we can record information about what you’ve viewed. We use these cookies to measure if our customers are getting the most from our sites. We then use this information to improve our sites and help us understand how our customers move around them. These cookies may also be provided by a third party analytic tool, but will only be used for purposes related to our websites.
- Functionality Cookies: These cookies allow websites to remember choices you’ve previously made that are specific to you – for example your country selection, language preferences or when you choose to remain signed-in.

- Google Analytics Cookies: These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies contain no personally identifiable information but they will use your computers IP address to know from where in the world you are accessing the Internet. Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Googles behalf.In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience. http://tools.google.com/dlpage/gaoptout?hl=None For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience. http://www.google.com/analytics/learn/privacy.html


4. How do I change my cookies settings?

If you’re not happy with the way that we use cookies then you could choose to:

- Disable cookies on your computer or device
- Delete Hogarth cookies after you’ve visited one of our sites
- Use your browser’s anonymous setting (called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer, ‘Private Browsing’ in Firefox and Safari)

To disable (or enable) cookies…  

You can enable or disable cookies in your website browser settings. How you do this will depend on which browser you’re using.

If you disable third party cookies only, some elements of our sites may not function properly (eg. targeted advertising) but you’ll still be able to add products to your shopping bag and buy them.